Refund Policy
Last Updated: August 15, 2024
Introduction
This Refund Policy applies to all purchases of crypto tokens offered through our platform. By purchasing tokens, you acknowledge that you have read, understood, and agree to all terms outlined in this policy. Crypto tokens are high-risk investments, and we encourage you to carefully consider your financial situation and risk tolerance before making any purchases.
High-Risk Disclaimer
PLEASE READ THIS SECTION CAREFULLY. Cryptocurrency and crypto token investments involve substantial risk and are not suitable for all investors.
- Cryptocurrency markets are highly volatile and unpredictable
- Crypto tokens may experience significant price fluctuations in short periods
- The value of tokens may drop significantly or even become worthless
- Regulatory changes may adversely affect the value and legality of tokens
- There is no guarantee of returns or liquidity for your token investment
By purchasing tokens, you acknowledge that you understand and accept these risks. You should never invest funds that you cannot afford to lose. We strongly recommend consulting with a financial advisor before making any investment decisions.
- Cryptocurrency markets are highly volatile and unpredictable
- Crypto tokens may experience significant price fluctuations in short periods
- The value of tokens may drop significantly or even become worthless
- Regulatory changes may adversely affect the value and legality of tokens
- There is no guarantee of returns or liquidity for your token investment
By purchasing tokens, you acknowledge that you understand and accept these risks. You should never invest funds that you cannot afford to lose. We strongly recommend consulting with a financial advisor before making any investment decisions.
No-Refund Policy
Due to the nature of blockchain technology and crypto token transactions, all token sales are final and non-refundable. Once a token purchase transaction has been confirmed on the blockchain, it cannot be reversed. This policy is standard in the cryptocurrency industry due to the immutable nature of blockchain transactions.
Exceptional Circumstances
In certain limited and exceptional circumstances, at our sole discretion, we may consider refund requests. These circumstances may include, but are not limited to:
Technical Errors
If a demonstrable technical error on our platform resulted in an incorrect token allocation or failed delivery of tokens despite a successful payment, we may investigate and potentially issue a refund or correct the token allocation. To qualify, you must notify us within 24 hours of the transaction.
Regulatory Requirements
If a specific refund is required by applicable law or regulation that supersedes this policy, we will comply with such requirements. However, you may be required to provide additional documentation and verification to process such a refund.
Refund Process
In the rare case that a refund is approved under exceptional circumstances, please note the following:
Refund Request Procedure
To submit a refund request for consideration:
1. Email refunds@example.com with the subject line "Refund Request - [Transaction ID]"
2. Include your full name, email address, and wallet address used for the purchase
3. Provide the transaction ID, date, and amount
4. Explain in detail the reason for your refund request
5. Attach any relevant evidence or documentation
Refund requests that do not include all required information may be delayed or rejected.
1. Email refunds@example.com with the subject line "Refund Request - [Transaction ID]"
2. Include your full name, email address, and wallet address used for the purchase
3. Provide the transaction ID, date, and amount
4. Explain in detail the reason for your refund request
5. Attach any relevant evidence or documentation
Refund requests that do not include all required information may be delayed or rejected.
Processing Time
If a refund is approved, please allow up to 30 business days for processing. Refunds are typically processed in the same currency or token in which the original payment was made. Due to blockchain confirmation times and administrative processing, this timeline cannot be guaranteed.
Fees and Deductions
All approved refunds will be subject to the following:
- Network/blockchain transaction fees will be deducted from the refund amount
- A processing fee of up to 5% may be applied
- Price fluctuations between purchase and refund are not accounted for; refunds will be for the original purchase amount minus applicable fees
If the tokens have already been distributed to your wallet, you must return all tokens before any refund can be processed.
- Network/blockchain transaction fees will be deducted from the refund amount
- A processing fee of up to 5% may be applied
- Price fluctuations between purchase and refund are not accounted for; refunds will be for the original purchase amount minus applicable fees
If the tokens have already been distributed to your wallet, you must return all tokens before any refund can be processed.
Presale and ICO Special Provisions
For token presales, Initial Coin Offerings (ICOs), or similar token generation events, additional provisions apply:
Project Cancellation
If we cancel the token launch or project before the scheduled token distribution event, we may, at our sole discretion, offer refunds to participants. In such cases, refunds will be processed according to the procedure outlined in the Refund Process section.
Soft Cap Not Reached
If our presale or ICO specifies a soft cap (minimum funding goal) and this goal is not reached, we may, at our sole discretion, offer refunds to participants. However, this is not guaranteed, and we reserve the right to proceed with the project regardless of whether the soft cap is reached.
Vesting and Lockup Periods
Tokens subject to vesting or lockup periods cannot be refunded once the initial purchase is completed, regardless of the vesting or lockup status. By participating in a token sale with vesting or lockup provisions, you acknowledge and accept that your purchase is final even though tokens may not be immediately accessible.
Compliance and Verification
To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, additional verification may be required before any refund can be processed. This may include, but is not limited to:
- Identity verification through government-issued ID
- Proof of address verification
- Source of funds documentation
- Video verification call
Failure to provide requested verification information will result in denial of any refund request, regardless of the circumstances.
- Identity verification through government-issued ID
- Proof of address verification
- Source of funds documentation
- Video verification call
Failure to provide requested verification information will result in denial of any refund request, regardless of the circumstances.
Indemnification
By purchasing tokens, you agree to indemnify, defend, and hold harmless our company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, or other expenses that arise from or relate to any refund request you make or any violation of this Refund Policy.
Amendments to Policy
We reserve the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the modified policy.
Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within [Jurisdiction] for the resolution of any disputes.
Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: refunds@example.com
Address: [Company Address]
Please note that contacting us does not guarantee a refund approval, and all decisions regarding refunds are made in accordance with this policy at our sole discretion.
Email: refunds@example.com
Address: [Company Address]
Please note that contacting us does not guarantee a refund approval, and all decisions regarding refunds are made in accordance with this policy at our sole discretion.